customer service

Infor CloudSuite CRM Delivers a Complete View of Every Customer

If you don’t know exactly what your customers need and want, you can’t run a truly customer-centric enterprise! Infor CloudSuite CRM software delivers complete visibility of every customer touchpoint across your sales, marketing, customer service, and support teams, so you can maximize the impact of every interaction you have with your customers. 

Build A Better Process Collaboration Model

Build A Better Process Collaboration Model You would be extremely hard-pressed to find a more prominent buzzword in the enterprise world right now than collaboration. Organizations all over the world are seeking to enhance their internal process collaboration model, and it’s no secret to software publishers who are rushing to keep up with their demands. …

Build A Better Process Collaboration Model Read More »

Epicor Insights 2016: Are You Attending?

  Epicor Insights 2016: Get The Lowdown RSVP For Epicor Insights 2016!We’ll Be In Touch! As Epicor Insights 2016 approaches, we are getting more and more excited about all of the invaluable information that will be available to solution providers, clients, and all Epicor end-users at the event, being held at Mandalay Bay in Las …

Epicor Insights 2016: Are You Attending? Read More »

Common CRM Strategy Pitfalls: How to Avoid Them

Common CRM Strategy Pitfalls There are no one-size fits all CRM software systems on the market today—and that’s a good thing. Modern enterprises operate in such varying and unique ways that it would be unreasonable to expect a silver bullet CRM that could be mapped onto any business and instantly improve their sales processes. As …

Common CRM Strategy Pitfalls: How to Avoid Them Read More »

Ultimate ERP Implementation Plan E-Book

Enterprise software projects are known for sapping funds and taking way longer than expected to complete. When it’s all said and done, jobs hinge on the ERP implementation plan or CRM implementation strategy employed, the end-system is responsible for the company’s future revenue growth, and the businesses that fail in this process often face difficult futures. …

Ultimate ERP Implementation Plan E-Book Read More »

Salesforce Best Practices: 5 Ways To Improve CRM Use

Salesforce Best Practices When we work with businesses inside of our CRM consulting practice, we get dozens of inquires around how to implement Salesforce best practices, and make the software itself work better.  Organizations know that once the software is installed that it is an empty slate, and that the success of it’s implementation and adoption …

Salesforce Best Practices: 5 Ways To Improve CRM Use Read More »

Video: Steps for ERP System Selection

Steps for ERP System Selection Selecting the right ERP system for your business is critical. We often lovingly use the phrase, “the right tool, for the right job”. This may sound cliche, but it is exceedingly true with enterprise software. ERP system selection is different for every business. Your businesses BPM’s, quirks, and unique characteristics will …

Video: Steps for ERP System Selection Read More »

Improve Sales Using ERP Systems

Improve Sales Using ERP Systems For many, ERP suites serve as a costing tool; configured to mine for operational efficiencies and assign costs to revolving tasks induced by a surfeit number of transactions made by machine, man, and consumer. When configured around business processes, ERP systems can eliminate unnecessary waste and improve compliance reporting. Yet, while these results …

Improve Sales Using ERP Systems Read More »

B2B CRM and ERP Trends Expected In 2015

B2B CRM and ERP Trends Customer Relationship Management (CRM) and Enterprise Resource Planning  (ERP) software is evolving faster than ever. Systems providers are creating new ways to meet the demands of new, prospective industries by leveraging additional services and capabilities further enhance popular out-of-the-box software. All of this is in the name of collecting and purposefully …

B2B CRM and ERP Trends Expected In 2015 Read More »

Infographic: Epicor System Upgrade, or Reimplementation?

 Epicor System Upgrade vs. Reimplementation There are a lot of benefits to upgrading your current Epicor system to the new Epicor version 10. We’ve actually covered those previously, and are quite confident that Epicor does as good of a job as anyone selling the benefits of doing so. However, what we often find many struggle with is the …

Infographic: Epicor System Upgrade, or Reimplementation? Read More »

Mitigate Supply Chain Management Risks Using ERP

FDA mandate creates new challenges A new mandate from the FDA aims to standardize food safety and traceability methods. On July 25th, those involved with food supply chain management must be capable of conducting a full scale product recall from its entire supply chain in electronic format in less than 4 hours. With that date …

Mitigate Supply Chain Management Risks Using ERP Read More »

Upgrade ERP or CRM Without Leaping Off A Bridge

Upgrade ERP or CRM Without Leaping Off A Bridge When your company embarks on the quest to upgrade ERP or CRM, something will likely inevitably throw the project off its intended goals; and could leave the internal stakeholders considering throwing themselves off something suspended high above water. OK, maybe it’s not quite that bad; however, A McKinsey …

Upgrade ERP or CRM Without Leaping Off A Bridge Read More »