Manufacturers turn to ERP and CRM software to support managing their business processes, increasing production efficiency, closing more deals and achieving company goals. However, what happens when these systems don’t deliver on their promised returns? In this Datix Success Story, we will be sharing how Unity: Integration by Datix helped one mechanical device manufacturer turn their business around.
Failed Promises…Until Turning to Unity
When this manufacturer first met Datix, they were frustrated. Their team had been working with two software providers for over a year, but they were continuously let down by failed promises to meet on-time delivery and functionality.
After turning to Datix, their situation changed. Our team worked closely to first understand the nuances of their organization as part of our business-first approach and then came up with a comprehensive solution using Unity, our prebuilt ERP-CRM integration. Within four months, their Unity integration was live, the CRM was implemented, and they were operating out of one system as a single source of truth. The manufacturer was deeply impressed by Datix’s level of service (our Support Team manages our Unity application, so you don’t have to) and understanding of their company.
Because of how Datix seamlessly implemented the integration and proved itself as a trustworthy one-stop shop, this manufacturer went on to partner with Datix on a Continuous Improvement Plan (CIP) to further grow the quality of their systems.
With an integration or any software improvement, it is critical to work with an expert you trust. When you partner with Datix, you know that our promises to you will be met and exceeded every time.
For those looking for an ERP-CRM integration, Datix offers the best and most affordable option on the market. Learn more in the Ultimate ERP and CRM Integration eBook.
With over two decades in the industry, Datix is the ERP consultant of choice for manufacturers and distributors. We believe in “being the best with the best” and look for partners who match our commitment to solving real issues and doing what it takes. Our in-depth analysis of our clients and their business needs allows us to maximize their software investments to the fullest.