Software Integration Experts

360-degree insights, enhanced efficiency and process automation have long been touted as benefits of integrating ERP with other systems such as CRM or eCommerce. Best of all, connecting enterprise software doesn’t involve the same labor or costs as initial implementations. However, that doesn’t mean businesses should go solo on their integration projects. Like any software project, ERP integrations require comprehensive planning and technical prowess. IT teams, especially of smaller companies, won’t have the time and enterprise software experience to execute an integration at the desired price point and by the scheduled go-live date.

A consulting firm, on the other hand, brings their experience, industry knowledge and software expertise to the table. Though the C-Suite sometimes cringes at the thought of delegating extra expenses to hiring a third-party consultant, in the long run, software consultants save businesses money by mitigating risks and taking the reins on the project. Read on to find out why consultants are essential to ERP integration success.

“Specifically related to Datix’s portion of the project, they were an excellent partner. Their knowledge and support was unparalleled. During the project they took the time to understand our needs and developed the solution we were expecting. They were available to answer questions or address concerns at all times and they were true to the statement of work without any hidden charges. The integration project was what we were expecting and we are very pleased with the result. We would certainly use Datix again for on-going support with our Salesforce instance and for all our ERP needs.”

—Thor Shavers, Corporate Controller at Benetech Inc.

Individual Service

The above quote is a testimony from one of our clients that attests to the value of individualized service. Every business is different. That means each client requires unique service and solutions. Consultants meet on client schedules, addressing concerns at all times and providing support beyond the go-live date. Consultants also work closely with clients to ensure projects align with business processes and goals as well as timelines and budgets.

In the case of integrations, consultants need to work with the IT team and core users to enact the right workflows. Not every business is going to need the same bidirectional data transfer or software functionality. Consultants take the time to understand specific business requirements and leverage their experience and technical expertise to get the correct solution in place. Plus, these experts work on site to ensure integration success and provide comprehensive training to maximize usage.

Outside Perspective

When faced with tough decisions or overwhelmed with options, it’s helpful to gain input from someone else, ideally an outsider approaching the situation with fresh eyes. For enterprise software projects, these fresh eyes prove especially useful. Businesses seeking an integration need a comprehensive understanding of their processes to execute connections that maximize productivity.

That’s why consultants need to bring robust business process modeling (BPM) techniques to their clients. Our firm utilizes BPM and use cases to make sure no stone is left unturned. BPM experts can recognize shortcomings that business leaders miss while in the thick of their daily work. Consultants also share suggestions and innovative ideas based both on their software knowledge and experience with other clients.  

Expertise

The main reason companies seek out consultants is to leverage a specialized skill set that is missing from their in-house teams. But keep in mind that not all enterprise software value-added resellers (VARs) possess the specific knowledge needed for your integration. For example, several Epicor partners have experience in ERP implementations, but Datix goes above and beyond to provide a complete range of services and solutions.

We’re the only Epicor Gold Partner with a pre-built integration platform, Unity. Our premier application connects Epicor with a myriad of solutions, such as CRM, eCommerce and Marketing Automation. Speaking of CRM, we’re also the only Epicor partner to serve as certified partners of Microsoft Dynamics 365 and Salesforce. Additionally, we’ve worked with manufacturing and distribution clients for over 20 years.

For well-executed integrations and other projects, it’s critical to hire a firm that has several areas of expertise: expertise in your industry, expertise in specific software systems and expertise in integrations. A consulting firm with all these skills under one roof can serve as a single touchpoint for all your software needs.

Wrap Up

ERP integrations once required extensive customizations that sucked an organization dry of its resources and time. With consultants, integrations are now simple for businesses of all sizes to execute. Unity integrations can connect an array of software systems and scale to evolving business needs. The solution empowers everyone in your enterprise to operate our of one system. When you team up with Datix, you not only receive our one-of-a-kind solution but also our commitment to handle errors, maintain your system, provide upgrades and offer other services and solutions throughout your software’s lifetime.

Check out our Unity integration video demos, and get in touch with our team of professionals today to start building your connected enterprise!

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