Business Leaders Maximizing Technology

As a business leader, you seek the most sustained value from your enterprise software. Whether you’re in the process of selecting, implementing or improving your systems, we’re looking at the trends and issues that help you get the most out of your business.

Deliver Better Customer Experiences with Microsoft SharePoint Integration

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Microsoft SharePoint Integration We were blown away again by what we saw and learned at Microsoft Dynamics Convergence 2014. Thursday’s sessions focused heavily on working better together to deliver better customer experiences. One way to make that happen – Microsoft announced server-side integration for SharePoint with CRM2013. This update is coming is a part of the …

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What’s Ahead for Enterprise Resource Planning?

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What’s Ahead for Enterprise Resource Planning? For many years, beginning in the 1990s, Enterprise Resource Planning has been the foundation of manufacturing companies.  Aberdeen Group’s Sector Insight report credits ERP with creating a hub for visibility, collaboration and vitality. Agile decision making from today’s manufacturers means systems must be able to keep up. The five …

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What Benefits Discrete Manufacturers Can Expect to See From ERP

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What Benefits Discrete Manufacturers Can Expect to See From ERP Fully integrated ERP software, from vendors like Epicor, has extensive features that make it a natural fit for discrete manufacturers. Not all ERP software is designed for manufacturers. By choosing a general ERP software you will be faced with extensive customizations, which can be costly. …

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3 Types of Businesses that Could Benefit from CRM

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3 Types of Businesses that Could Benefit from CRM Will CRM (Customer Relationship Management) really transform my business, make all my customers happy and improve profitability? Looking at the claims various CRM vendors make might have you wondering if their claims really hold up. CIO contributor David Taber addressed this sentiment in a recent article …

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B2B Sales Professionals Take Heart Because CRM has Your Back

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CRM for B2B Sales For a growing B2B sales team, Microsoft Dynamics CRM in the on-premises or cloud version are excellent options. Gartner came out with its Magic Quadrant for Sales Force Automation and compared Dynamics on-premises and cloud versions to other comparable CRM options. Why on-premises? The features of both versions remain the same …

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Integrate Your ERP and Ecommerce Functions

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Integrate Your ERP and Ecommerce Functions You manufacture an amazing product. And now you have an ecommerce platform to showcase and sell your product. You also have an ERP (Enterprise Resource Planning) system that keeps track of orders, inventory levels and operational functions. What happens when you want the data from ecommerce purchases to sync …

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10 Best Practices for Integrating Customer Data

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Scribe Software held an educational webinar about the 10 best practices for integrating customer data. Pierre Hulsebus, Scribe’s Senior Sales Engineer, presented a clear and practical approach to implementation.  His tips come from years of integration and IT experience. We agree and wanted to share our takeaways from the session, too.

What are the Top ERP Trends for 2014?

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ERP Focus, a free online knowledge resource for ERP software professionals, held a twitter chat to get feedback on the top ERP trends of 2014. Under the twitter hashtag #ERPchat, featured guests including @DatixInc, @K3Syspro and @ERP_cindyjutras, weighed in. Fresh off the twitter session, here are some top tweeted trends to consider.

Tips for Training Employees on your Epicor ERP System

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 Training Employees on your Epicor ERP System What happens after your Enterprise Resource Planning (ERP) software is installed is vital to the continued and complete use of your new software. At the end of implementation, you as the project lead, may have a good idea of how to use the software, but training your entire …

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5 Reasons to Consider Enterprise Resource Planning (ERP)

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5 Reasons to Consider Enterprise Resource Planning 1. Reasonable Cost ERP Costs are lower than you might think and are a proven ROI generator for most businesses. For example, with SaaS ERP (software as a service) the total cost of ownership is low enough for 75 percent of organizations to consider it. SMBs ROI is about 26 …

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Leadership and User Experience can Make or Break an ERP Update

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Make or Break ERP Update Cosmetic re-seller Avon is a prime example of what happens when end-users are left out of an ERP (Enterprise Resource Planning) implementation. The cosmetic giant was in the midst of implementing a $125 million software rollout, Forbes reported, when they decided to nix the project altogether. The reason for the pull-out: …

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Predictions for Reinventing ERP in the Coming Years

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Reinventing the monolithic ERP system is not going to happen overnight, but it is happening. What if you could predict what ERP changes would happen in 2016 or 2017? Having a crystal ball to take a look into the future is possible with independent research from Gartner. Their research – Predicts 2013: Reinventing the Roles …

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Is ERP Essential for a Better Customer Experience?

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Is ERP Essential for a Better Customer Experience? Can ERP help businesses craft a better customer experience? IDC Manufacturing Insights conducted research on 460 companies globally. These companies are from all types of industrial backgrounds including high tech, equipment manufacturing and metal fabrication. ERP and Improved Customer Experience The research indicates that an improved customer …

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