When it comes to integrating software like an ERP and CRM, it can be tempting to think that you can manage the integration yourself. However, those that manage their own integrations tend to have deep-seated fears in the back of their mind: what if our system goes down? What if IT can’t handle the workload? If something goes wrong, who can we call?
These, and other fears, are an everyday part of managing an integration yourself, but they don’t need to be a part of your organization. Instead, a fully managed solution like Unity: Integration by Datix gives you confidence instead of anxiety. Here are a few of the ways you can overcome your integration anxieties with a fully managed integration like Unity.
Fear: System Goes Down
One of the biggest software fears that manufacturers have is that their integration will go down when no one is monitoring the system. While it is easy to say that IT will take care of your integration, the truth is that IT has a lot of other priorities to deal with, and it can be a challenge for them to give an integration the attention it needs.
When your system is fully managed for you, you don’t need to worry about your system going down because of neglect. For instance, our Unity Support Team would monitor your integration throughout the day. We take care of all the behind-the-scenes work to keep your integration running optimally and minimize the risk of unplanned downtime. If you want to operate out of one system, look to Unity for your integration needs.
Fear: Customer Service will be a Nightmare
Perhaps you’re thinking, It’s easy to say that monitoring the integration will minimize risk, but what happens if something does go wrong? And it’s true: no matter how superb the software or supervision, there is always a potential for an issue. To feel confident in your software, you need to be confident in the people running it.
With a Unity integration, our team makes troubleshooting issues as painless as possible. We know it can be a nightmare to deal with customer support, so our Unity Support Team strives to offer the best possible service to you. To make things simple, you can always talk directly to our Support Team by phone or email at no extra charge. We will do whatever it takes to ensure your issue is resolved as quickly as possible. In fact, 100% of our clients said our team cares about their account and their success with Unity when surveyed!
Benefit: Error Reduction and System Reliability
As we mentioned before, a fully managed integration means that you don’t need to stress about your integration. We take care of any errors in the system for you, so you only need to get involved in issues that require your team’s interaction.
Because our Unity Support Team are integration experts, they know the ins and outs of monitoring and maintaining an integration. Instead of becoming a major point of stress, particularly for those with customized software, upgrades become a nonevent when you have Unity. We monitor system health proactively so you can trust that your integration is running optimally. Because Unity is a scalable solution designed for expanding organizations, you also don’t need to worry about your company outgrowing your integration. Talk to our experts about your integration needs.
Benefit: IT Can Dedicate Time to Growing the Business
Lastly, a fully managed integration takes the stress off of your IT team. While skilled, your IT team aren’t integration experts, so they are less likely to anticipate potential issues or know how to troubleshoot problems. IT may be able to figure out what to do eventually, but this process wastes time, frustrates employees, and risks system crashes. Instead of having IT focused on maintaining your integration, let them focus on growing your business. We’ll take care of your integration. Learn more about working with the Unity Support Team.
Wrap Up
There is a lot that can be said about why you should use a fully managed integration, but the core of the issue is this: when you have the right people managing your integration for you, you don’t need to worry about it. Remove integration fears from your list of worries by contacting Datix to work with the Unity Support Team.
Read More on How a Fully Managed Integration Beats Managing It Yourself
About Datix
With over two decades in the industry, Datix is the integration consultant of choice for manufacturers and distributors. We believe in “being the best with the best” and look for partners who match our commitment to solving real issues and doing what it takes. Our in-depth analysis of our clients and their business needs allows us to maximize their software investments to the fullest.
