Integration Maintenance: Fully Managed Vs. Doing It Yourself

Integrations should allow organizations to operate out of one system and offer a single source of truth for information. While integrations simplify business processes and foster collaboration, some manufacturers aren’t sure if they should use a fully managed integration or elect to maintain their system themselves. Here is why a fully managed integration is a better option to handling everything about your integration alone.   

Handling Your Integration On Your Own

As with any software, integrations must be monitored to avoid unplanned downtime or system failures. Because an integration is connected to other pieces of software like an ERP or CRM, all of your software platforms must be up to date in order to operate at full functionality. However, software updates have the potential to cause accidental issues on their own or with your integration. If you want to have your internal IT department to handle your integration, then they will have to manage these updates as well as troubleshoot after any complications. While skilled, your IT team doesn’t have integration expertise so this troubleshooting will take far longer for them than an integration expert. This takes time away from the essential work you hired your IT team to manage, adds stress to your employees and can even lead to unplanned downtime because of software issues. Don’t risk your production line by asking your IT team to handle a job outside of their area of expertise. Instead, look to a consultant like Datix. We take a business-first approach with our clients, so that we can tailor their integration to their exact business needs. Our integrations give our clients a competitive advantage and are fully managed so you can focus on what you do best: providing quality products and services to your customers.

A Fully Managed Solution

A fully managed integration takes stress off of your team and ensures that your system is running optimally. With Unity: Integration by Datix, our Unity Support Team monitors your integration throughout the day, so you don’t have to. We take care of all the behind-the-scenes work, seamlessly transferring the most up-to-date features to your system, reviewing and adapting to software updates, and ensuring that your software continues to grow along with your business. We also offer our own Unity updates to make sure that our solution remains the best application on the market. At Datix, we take pride in building strong relationships with our clients and supporting them every step of the way, so you can talk directly to our Support Team by phone or email at no extra charge. In fact, 100% of clients said our team cares about their account and their success with Unity when surveyed! Learn more about working with the Unity Support Team.

Wrap Up

Don’t become overwhelmed by trying to manage an integration yourself. Instead, maximize your operations by gaining an integration designed for manufacturers like Unity and work with our Unity Support Team.

Discover more in our Unity Fact Sheet

About Datix

With over two decades in the industry, Datix is the integration consultant of choice for manufacturers and distributors. We believe in “being the best with the best” and look for partners who match our commitment to solving real issues and doing what it takes. Our in-depth analysis of our clients and their business needs allows us to maximize their software investments to the fullest.

Learn More About Our Mission to Our Clients

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