Typically, to use Epicor CRM…
Epicor CRM works extremely well when you need to handle a customer request for job status, delivery dates or RMAs. Using a best of breed CRM in this case can be expensive to integrate. or require your team to work in two systems.
Best of breed CRM software options are numerous and include: Microsoft Dynamics CRM, Salesforce.com or Sugar CRM. Often these systems provide a means of reaching new and current clients. A best of breed CRM would be best if:
Mobility is crucial. If you use a best of breed CRM, it typically has app-based access so you can get information on your mobile. A sales rep, for example, can pull up valuable account information the account on the road.
For manufacturers, the decision may take into account global consumption patterns, evolving technology or even energy or environmental factors. All of these, according to a McKinsey Global Institute study, are going to present tremendous sales potential for manufacturers. At the same time, these changes contribute to growing uncertainty that comes with competing in new markets and attempting to reach new customers. An agile CRM in conjunction with a well-developed ERP system can be a powerful investment. As your business navigates advances in robotics, energy saving measures, government regulations, enterprise software needs to help you navigate and meet your customer requirements. How has your business adapted to tech updates and what CRM system works well for you?
Interested in how to best integrate CRM into your Epicor business practices? That’s exactly what we do.
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