No surprise both Salesforce CRM, a user-friendly cloud-based enterprise CRM, and Microsoft Dynamics CRM, Microsoft’s robust CRM solution, are the only two recognized in the leaders section in this year’s Gartner CRM Magic Quadrant for enterprise application platform as a service (aPaaS).
Gartner, a technology research and advisory committee, delivers tech-related insight for high level business software users. It is largely recognized as an authority on where software platforms exist in comparison to the rest of the industry.
Gartner’s Magic Quadrants are based on rigorous analytics, backed by highly structured methodologies. According to Gartner, their informed interpretation of a vendor’s leadership in the enterprise aPaaS market implies an understanding of the demands of the enterprise and opportunities of cloud computing, and genuine commitment to enterprise cloud computing. However, just because Salesforce and Dynamics CRM are both listed as CRM Magic Quadrant leaders doesn’t mean that both software are equally comparable. We recently did a four part series diving into this. It basically breaks down to two different systems that fit different types of organizational setups. The right tool for the right job; as we like to say.
Gartner collects feedback directly from customers to construct Magic Quadrant profiles so reports could be invaluable or highly intuitive in helping businesses decide which platform is right for them. Different tools are more valuable for different businesses—and yours is no exception. We spend a lot of time trying to discuss this with our CRM customers. As a consulting partner of both systems, we believe that there are very defined lines that determine if a business sis better aligned for Salesforce or Dynamics CRM.
We recently discussed the highs and lows of Salesforce and Microsoft CRM in our comparison series, and pit functionalities—mobile, integration, and reporting—of both against one another to determine which system is pulling out all the stops for users this year. As you might expect, our determination in “who’s better” was defined by what kind of organization is implementing either. Each category had a clear winner.
An effective way in unearthing what you don’t know is to partner with an expert firm—primarily one that’s a certified partner and vendor of both Salesforce and Microsoft Dynamics. Certified partner’s like Datix can highlight lessor known features of both systems that support your overall goals from an unbiased perspective.
Salesforce integration consulting is about more than just finding a partner with experience in integrations.…
Platform: HubSpot Where It Shines: Email marketing - easy to use email lists, automation, and…
Don’t be left behind by neglecting these 2024 manufacturing trends.
With a comprehensive ERP like CloudSuite Industrial (CSI) from Infor, there are countless possibilities for…
An Infor ERP solution isn’t just a temporary fix to today’s issues, it’s an investment…
An Infor ERP can dramatically improve your operations, but with an ERP integration, you can…