Increasing your Competitive Advantage with an ERP-CRM Integration

Your competitive advantage is what sets you apart. It should be the first thing that comes to mind when your customers think of you, but what happens if your competitive advantage is beginning to fall short? If your competitive advantage is slipping, don’t wait for your customers to lose trust in you before making a change. The right ERP-CRM integration has the potential to allow you to revitalize your organization and strengthen your competitive advantage. Here are a few ways an ERP-CRM integration can take your business to the next level.

Increased Efficiency

Particularly since the rise of inflation, customers are frustrated by high prices. They are looking for looking for goods that are affordable despite tough economic conditions. If you want to stand out from your competitors, become more efficient to pass some of those savings on to consumers. By connecting your ERP and CRM, you will be able to anticipate future demand and plan ahead. For instance, production can review prospective and current customer data at the same time to predict future orders and restock inventory in bulk accurately. In addition, an integration can streamline workflows, so you eliminate redundancies in your business processes and automate data collection. With your system automatically collecting data and making it easily accessible, your team can focus on completing priority work. With Unity: Integration by Datix, you can offer your team a single source of truth, so they know exactly where to find the information critical to their work. Hear what Unity can do for you.

Faster Output

When you combine increased efficiency with faster output across your organization, you can completely revamp your business. With a well-integrated ERP and CRM, your team moves faster because they do not have to waste time entering in and out of multiple systems or inputting dual data entry. Payroll processing, fulfillment, expense management and invoicing will all happen faster and with less confusion between teams. In fact, employee collaboration goes up because everyone has a single source of truth to work from. Unity: Integration by Datix is known for saving team’s time. Unity saves organizations, on average, almost 50 phone calls, 500 emails, and approximately 50 hours of work every month! With that time, your team can focus on serving your customers and delivering high quality products effectively. Find out why Unity is the premier integration solution.  

Exceptional Customer Service

When your customers think of working with you, what comes to mind? People want to work with companies that are attentive, reliable and make them feel understood. An ERP-CRM integration allows you to offer exceptional customer service. Because you have production data at your fingertips, your Sales team can look at historical data to predict what existing customers will need next. This demonstrates to buyers that you know their needs and prevents them from having to rush order necessary components. Additionally, an integration lets your team to see and prevent issues before they snowball into larger problems because of the complete data transparency the system offers. With a single source of truth, and automated notifications in the event of an unexpected problem, your team can pivot to solve challenges before they lead to delayed customer deliveries. Maintaining this level of reliability will set you apart and create a sense of trust between you and your customers. Like you, we also believe in offering our clients exceptional support. Our integration, Unity, is fully managed so your team can focus on supporting your customers, while we take care of all the monitoring and daily maintenance required of an integration. Learn what Unity can do for you.

Wrap Up

An integration can increase your competitive advantage and take your business to the next level. If you are worried your customers will leave for a cheaper, faster, or more attentive option, take the next step in investing in an ERP-CRM integration before it’s too late.

Discover how to Save Money & Increase Profits with an ERP-CRM Integration

About Datix

With 25 years of software experience, the team at Datix knows what drive results for manufacturers. By taking our experience with different applications and combining it with an in-depth understanding of each client’s individual organization, we offer the best integration services on the market. When you partner with Datix, we become your long-term consultant to remove the hassles of software management and provide guidance as your business needs evolve with your growth. 

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