With 84% of customers claiming that a company’s experience is just as important as its products and services, a business’s survival is dependent on its ability to provide optimal customer experiences. This is good news for small and midsize businesses, which can often deliver more tailored services because they don’t have to jump through as many administrative hoops as large corporations.
But the bad news is that SMBs are falling short in capitalizing on technology and customer data. They think notepads and sticky notes are sufficient for keeping up with contacts. However, with consumer expectations at an all-time high, forgetting previous conversations with clients or losing track of touchpoints can spell disaster for your organization.
That’s where CRM comes in. CRM software helps businesses of all sizes track customer relationships and sales activities to deliver personalized and consistent experiences. With CRM allowing you to improve customer interactions, your small business will be unstoppable.
CRM gives you the data and automation to forge stronger customer relationships. CRM vendors such as Microsoft Dynamics 365 and Salesforce develop cutting-edge features and intuitive interfaces to enable sales teams from both small and large businesses to give customers the experiences they want.
Datix has been a CRM consulting firm for over 20 years. A certified partner of both Microsoft Dynamics 365 and Salesforce, we can help you select the right CRM solution for your company. We also provide user training, customization and a range of other services designed to align your software to your manufacturing needs. With Unity, we can integrate CRM with Epicor ERP to drive greater efficiency.
Make sure your customer experiences are up to par. Contact Datix to learn more about our CRM services and solutions!
{{cta(‘770c1544-d87d-4acb-9fc4-7a25e1385094′,’justifycenter’)}}
Salesforce integration consulting is about more than just finding a partner with experience in integrations.…
Platform: HubSpot Where It Shines: Email marketing - easy to use email lists, automation, and…
Don’t be left behind by neglecting these 2024 manufacturing trends.
With a comprehensive ERP like CloudSuite Industrial (CSI) from Infor, there are countless possibilities for…
An Infor ERP solution isn’t just a temporary fix to today’s issues, it’s an investment…
An Infor ERP can dramatically improve your operations, but with an ERP integration, you can…