CRM along with business and web analytics take the top two spots with 49% and 47% respectively. Of the 221 respondents surveyed, 40% said their email platform would be upgraded and 40% said their content management system would get a boost. A little more than 30% wanted to invest in conversion and optimization tools. Thirty percent of respondents wanted to invest in marketing automation and ecommerce platforms. Paid search with bid management and lead generation came in at 27%. Social listening and online reputation monitoring received 24% of respondents looking to make an investment in these areas.
Microsoft Dynamics CRM has stayed on top of these trends, particularly with their new updates. These will include marketing automation, analytics and even social listening.
With companies this year decreasing budgeting for paid search and bid management (-8%), video advertising (-6%) and cross-channel/multi-channel campaign management (-4%) it is time to invest in what works.
Were you surprised by the numbers? As digital marketing continues to shift and evolve each year marketing budgets are going to reflect these trends. Stay in touch with Datix on Twitter @DatixInc.
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