This don’t-stop-‘til-it’s-right sentiment is what makes manufactures great, too. Car manufacturing or even aeronautical engineering come to mind when thinking about precision on an industrial level. This behind the scenes passion for the outcome only happens when the customer is first.
Think Honda, with their rigorous need for continual quality. The entire organization is structured around core beliefs that not one client should experience a defective product.
“We have to aim for 120% product quality. If 99% of the products we make are perfect, that would seem like a pretty good record. However, the customers who become the owners of the remaining 1% will surely consider their products 100% defective. It is unacceptable that even one customer in a thousand–even one customer in ten thousand–should receive a defective product. That’s why we have to aim for 120%.”
When you produce an amazing product, for instance, you want your customer service to match. Beyond that connecting with customers is becoming less and less personal as mass email campaigns, while effective, lack a personal touch.
Dan Hesse, CEO of Sprint Nextel, decided to reach out with simple hand written thank you notes. One member of his team came up with the idea for a campaign called “Thank-You Thursdays” where customers are thanked for their years with the company. Simple, yet effective measures can make all the difference.
How does your company value customer service? Please feel free to share your tips. And be sure to stay in touch via Twitter!
Salesforce integration consulting is about more than just finding a partner with experience in integrations.…
Platform: HubSpot Where It Shines: Email marketing - easy to use email lists, automation, and…
Don’t be left behind by neglecting these 2024 manufacturing trends.
With a comprehensive ERP like CloudSuite Industrial (CSI) from Infor, there are countless possibilities for…
An Infor ERP solution isn’t just a temporary fix to today’s issues, it’s an investment…
An Infor ERP can dramatically improve your operations, but with an ERP integration, you can…