We hear buzzwords like customer centric and social enterprise bantered around on a daily basis. If you are wondering what it really looks like to be a customer company, take a look at recommendations by Datix partner, Salesforce.com. In today’s ever connected world, our customers are voicing their opinions about our brands, companies and the experiences they have.
Watch this video by Salesforce.com about the traits of a customer centric company.
What would you add? In your experience has software helped you better reach your customers?
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