Traits of a Customer Company

We hear buzzwords like customer centric and social enterprise bantered around on a daily basis. If you are wondering what it really looks like to be a customer company, take a look at recommendations by Datix partner, Salesforce.com. In today’s ever connected world, our customers are voicing their opinions about our brands, companies and the experiences they have.

A Customer Company is…

• Available 24/7
• Any Place its customers happen to be
• Listens first to every customer, on every channel
• Connects with customers, employees, partners and products
• Is grateful for each customer’s business and shows it
• Creates communities
• And respects your identity, privacy and money
• Thrives from the inside out, by giving its employees a way to collaborate with each other
• Always has up-to-date data

Watch this video by Salesforce.com about the traits of a customer centric company.

What would you add? In your experience has software helped you better reach your customers?